TERMS & CONDITIONS

TERMS AND CONDITIONS

 

  1. All orders you place through this Website and our deliveries and services are subject solely to the version of the following Standard Terms and Conditions currently in force at the time of the order. Unless we have consented in writing to their application, we do not recognise any differing terms and conditions of the customer. Maison George Florence is a fashion brand specializing in apparel, footwear, and accessories. We reserve the right to modify, update, or discontinue any part of our services at any time without prior notice.
  • Only consumers may place orders with the online shop. Dealers or intermediaries are expressly not permitted to purchase. Goods will only be sold to consumers in quantities and ranges customarily purchased by consumers.

RIGHT TO RETURN THE GOODS

  1. You can request a return within 14 calendar days since you receive a package and you should send it back not later than within 5 working days since the return label is created and sent to you. Only goods not suitable for packaging (e.g. awkwardly-shaped goods) may also be returned by a written demand, e.g. by letter, fax or e-mail, to take the goods back. This deadline will have been met, provided that the goods are sent off in time.
  2. We request that within the European Union, US and Africa the demand to return the goods should be submitted in writing,e.g. by letter, fax or e-mail. Maison George Florence Douala, CM will then arrange for UPS to pick up the goods directly, unless the goods are sent to us immediately without a prior request to return them.
  3. A request to return the goods must be sent to:
    Maison George Florence Akwa, DLA, CM
    geoflodeluxe@gmail.com
  4. Costs cannot be reimbursed until CMaison George Florence Akwa, DLA, CM has received back the customer’s complete order with all tags remaining in original condition and original packaging.

CONSEQUENCES OF RETURN

  1. Should the goods be properly returned, both parties are required to return any services received or use provided (e.g. benefits of use). Should you be unable or only partly able to return or restore the services or use received (e.g. benefits of use) or only in a worsened condition, you will be required to compensate us for their value. You will only be required to compensate us for deterioration or refund the value acquired through use should this use or deterioration be due to treatment that goes beyond an inspection of the product’s qualities and how it works. You will not be required to compensate us for deterioration resulting from simply putting the product to use in the correct manner. You must only refund the value acquired through use if you have used the product in a manner that goes beyond an inspection of the product’s qualities and how it works. “An inspection of the product’s qualities and how it works” covers testing and trying out the goods in question, as is possible and customary, for example, in a shop.
  2. Obligations to make payments must be fulfilled within 30 days. This period begins for you when you return the goods or request that they may be returned and for us when they are received.
  3. Your credit card will be charged when the goods are dispatched. The card will be credited if the goods are returned, possible currency exchange losses will however not be refunded.
  4. Please refer to our Service Team by e-mail under geoflodeluxe@gmail.com should you have any questions.

FORMATION OF THE CONTRACT

  1. A contract between you and Maison George Florence Akwa, DLA, CM will not exist until we have dispatched the goods ordered to you. You will have submitted a binding offer to us to conclude the contract with you by transmitting an order to us entered on our website. We will carry out the order once you have entered all the data requested during the ordering process and finally confirmed the order by pressing the button “Please order and charge me”.
  2. Maison George Florence Akwa, DLA, CM is entitled to reject your order without providing any reason.

DELIVERY AND DISPATCH

  • The goods will be delivered solely by Local Agencies, UPS, DHL or FedEx. C Maison George Florence Akwa, DLA, CM will bear the risk of transport to the customer.
  • The goods will approximately be ready for shipment on the day following your order. Unless anything different is agreed, the delivery will be made from the warehouse to the delivery address given by the customer. Please note that the customer will be charged with all import taxes, customs duties and handling charges that are different in each country.

WARRANTY

  1. The provisions of the Law on Warranty will apply.

PRODUCT SAFETY AND USAGE

    1. Warnings and Safety Information
    2. For your safety and optimal use of our products, please note the following:
    3. General Safety Information:
    4. Our products are designed for their intended use. Please follow the care and cleaning instructions to maintain quality and safety.
    5. Specific Warnings:
    6. Avoid direct contact with open flames, especially for synthetic materials.
    7. Small parts, such as buttons or buckles, may pose a choking hazard for children if not handled properly.
    8. Individuals with allergies to leather or synthetic materials should test the product for potential reactions.
    9. Usage Instructions:
    10. Clean our products according to the care instructions on the label.
    11. Not suitable for extreme temperatures or improper use.
    12. Age Recommendation:
    13. Our products are not suitable for children under 3 years of age if small parts are included.
    14. Packaging and Recycling Information:
    15. Please dispose of the packaging responsibly and check local recycling guidelines.

DATA PROTECTION

  1. Maison George Florence Akwa, DLA, CM will store and process all customer data solely in accordance with the relevant laws on data protection. In particular, personal data will only be recorded and stored in order to process an order for goods or, should you have given your express consent, also used for marketing measures by Maison George Florence Akwa, DLA, CM, such as for example in distributing newsletters. We will not keep personal data any longer than is necessary. We will not forward personal data to third parties. Excluded from this provision are Maison George Florence Akwa, DLA, CM service partners that require transmission of the data in order to process the order. In such cases, however, the amount of data transmitted will be limited to the required minimum.

FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, government actions, courier disruptions, or system failures.

GOVERNING LAW

These Terms shall be governed by applicable laws based on the customer’s location, without limiting mandatory consumer protections.